How to make a product return as part of the withdrawal
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Access your order history, from your account.
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Select the order containing the product he/she wants to return.
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Select the product(s) they want to return by checking the box next to their name(s).
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Specify the quantity of product(s) to be returned (if several quantities of the same product are to be returned).
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Add an explanation (in the "Return of goods" section), so that you understand why the order is being returned.